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Name Info
Team Team:Info
Part of clusters

  • Gather all information that visitors (are expected to) need
  • Share the information in a structured form on the wiki
  • Write summaries for the booklet
  • Check wiki edits by other teams to ensure consistency with official information
  • Create a physical information center called info desk
  • Answer questions from visitors via digital communication (e.g. email)
  • Answer questions from visitors at the info desk
  • Direct people toward other visitor oriented sources of information (e.g. Press, Volunteers, Villages, NOC help-desk) if those are more appropriate.
  • Inquire internally with other teams if an answer cannot be found
  • Proactively provide visitors/community with relevant information, e.g. via blog, Twitter, or info sheets posted on site, to reduce the number of questions