Role:Info
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| Role:Info | |
|---|---|
| Name | Info |
| Team | Team:Info |
| Part of clusters | |
- Gather all information that visitors (are expected to) need
- Share the information in a structured form on the wiki
- Write summaries for the booklet
- Check wiki edits by other teams to ensure consistency with official information
- Create a physical information center called info desk
- Answer questions from visitors via digital communication (e.g. email)
- Answer questions from visitors at the info desk
- Direct people toward other visitor oriented sources of information (e.g. Press, Volunteers, Villages, NOC help-desk) if those are more appropriate.
- Inquire internally with other teams if an answer cannot be found
- Proactively provide visitors/community with relevant information, e.g. via blog, Twitter, or info sheets posted on site, to reduce the number of questions