Role:POS Operations/Procedures/ECR-PED Connectivity Loss

Our PEDs are configured by default in such a way that transactions can only be initiated from a connected ECR/POS.

Should the connectivity between the ECR and PED fail in such a way that it cannot be reestablished, the terminals should be reconfigured urgently to allow for manual processing.

• A designated member of the POS Operations team should try to resolve the issue first - possibly though the exchange of the affected PED or POS.
• If this is not successful or the issue is affecting all PEDs, a reconfiguration is to made through the Adyen Live-CA, allowing for Standalone Mode.
• Should this not be possible either, Adyen Operations is asked to intervene and manually enable the functionality.
• Team leads/supervisors will then be instructed to reboot their terminals in order to collect the new configuration.
• If required, a POS Operations Team member can use the Administrative PIN to manually start a configuration update on every PED. The PIN required for doing this may also be communicated to the team leads, if it is changed with the following new configuration.

Should all of these procedures fail, emergency terminals should be acquired and distributed.