Cluster:Arrival & Departure

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Cluster:Arrival & Departure
Name Arrival & Departure

Roles In Cluster

  • Verify visitor tickets
  • Hand out wristbands according to policies (e.g. age identification)
  • Hand out information booklets
  • Hand out other things as requested by other teams (e.g. badge, garbage bag)
  • Answer basic questions, direct the rest to info-desk
  • Arrange Press escorts
  • Wish visitors a great event
  • possibly Covid-check
  • Gather all information that visitors (are expected to) need
  • Share the information in a structured form on the wiki
  • Write summaries for the booklet
  • Check wiki edits by other teams to ensure consistency with official information
  • Create a physical information center called info desk
  • Answer questions from visitors via digital communication (e.g. email)
  • Answer questions from visitors at the info desk
  • Direct people toward other visitor oriented sources of information (e.g. Press, Volunteers, Villages, NOC help-desk) if those are more appropriate.
  • Inquire internally with other teams if an answer cannot be found
  • Proactively provide visitors/community with relevant information, e.g. via blog, Twitter, or info sheets posted on site, to reduce the number of questions
  • Transport visitors luggage (note that not everybody wants to use this service)
  • Establish pick-up points at parking and wherever the train shuttle drops people off.
  • Establish drop-off points that are shielded from rain, where people can have their luggage delivered.
  • Deliver things at the correct drop-off point.
  • At the end of the event, reverse operations: drop-off points become pick-up points and vice versa
  • Make the pick-up and drop-off points visible, and shield them from rain.
  • Determine the layout for the visitor and crew parking lots
  • Validate parking tickets
  • Micro-manage people who are parking their cars, to optimize usage of the available space
  • Provide optimized arrival and departure flows
  • Provide temporary parking space (“K+R”) for people who are dropped off by friends, family, or taxi.
  • Estimate the number of visitor movements at different moments
  • Design the traffic flows for visitors (walking and driving), both on-site and in the neighboring public roads, for arrival, the event itself, and departure.
  • Design the traffic flows for suppliers
  • Design the emergency routes for visitor evacuation
  • Design the “calamiteitenroutes” for external emergency services
  • Document the rationales
  • Make the routes visible on the map
  • Provide a shuttle service between the train station and event venue for visitors who travel by train.
  • Schedule driving shifts
  • Drive according to a schedule during busy hours
  • Publish the shuttle schedule on the wiki
  • Drive on-demand when it’s quieter; be reachable by phone for receiving requests
  • Post phone numbers in relevant places