Cluster:Arrival & Departure

Cluster:Arrival & Departure
Name	Arrival & Departure

Roles In Cluster

Entrance

Verify visitor tickets Hand out wristbands according to policies (e.g. age identification) Hand out information booklets Hand out other things as requested by other teams (e.g. badge, garbage bag) Answer basic questions, direct the rest to info-desk Arrange Press escorts Wish visitors a great event possibly Covid-check

Info

Gather all information that visitors (are expected to) need Share the information in a structured form on the wiki Write summaries for the booklet Check wiki edits by other teams to ensure consistency with official information Create a physical information center called info desk Answer questions from visitors via digital communication (e.g. email) Answer questions from visitors at the info desk Direct people toward other visitor oriented sources of information (e.g. Press, Volunteers, Villages, NOC help-desk) if those are more appropriate. Inquire internally with other teams if an answer cannot be found Proactively provide visitors/community with relevant information, e.g. via blog, Twitter, or info sheets posted on site, to reduce the number of questions

Luggage shuttle

Transport visitors luggage (note that not everybody wants to use this service) Establish pick-up points at parking and wherever the train shuttle drops people off. Establish drop-off points that are shielded from rain, where people can have their luggage delivered. Deliver things at the correct drop-off point. At the end of the event, reverse operations: drop-off points become pick-up points and vice versa Make the pick-up and drop-off points visible, and shield them from rain.

Parking

Determine the layout for the visitor and crew parking lots Validate parking tickets Micro-manage people who are parking their cars, to optimize usage of the available space Provide optimized arrival and departure flows Provide temporary parking space (“K+R”) for people who are dropped off by friends, family, or taxi.

Routing

Estimate the number of visitor movements at different moments Design the traffic flows for visitors (walking and driving), both on-site and in the neighboring public roads, for arrival, the event itself, and departure. Design the traffic flows for suppliers Design the emergency routes for visitor evacuation Design the “calamiteitenroutes” for external emergency services Document the rationales Make the routes visible on the map

Train shuttle

Provide a shuttle service between the train station and event venue for visitors who travel by train. Schedule driving shifts Drive according to a schedule during busy hours Publish the shuttle schedule on the wiki Drive on-demand when it’s quieter; be reachable by phone for receiving requests Post phone numbers in relevant places